FREE Shipping on Orders $100+

Frequently Asked Questions

Why should I buy from Game Please?

Game Please is the place where you find any game you want! 

There is a multitude of reasons why we are the best choice for any kids of games and entertainment. We partner with many manufacturers nationwide and offer the best games for the lowest prices. 

We also have very secure and straightforward payment options. And in case the game didn’t satisfy your expectations and wasn’t a great fit, we offer a 30-day money-back guarantee. 

Our 24/7 live customer support is always there to assist you with anything, and has extensive knowledge on all the products, and will guide you through the choosing and purchasing process with ease. 

What’s the location of your office?

Our office is located in Middletown, Delaware. We partner only with the best U.S.-based suppliers and arrange the shipping from multiple nationwide warehouses. 

How long have you been an eCommerce shop?

Our team has started selling different products online since 2012. 

Game Please was established in 2019.

100% customer satisfaction is our highest priority! Customer satisfaction for us contains all aspects of the interaction between us and our clients, which includes smooth shipment, an easy payment process, and 24/7 customer support.

Do you have a showroom that I can visit?

We do not. We are a strictly eCommerce or internet retailer. By not keeping a physical store, we are able to provide the best prices, so our customers can get exactly what they want at a lower cost. Plus, we have exceptional customer support, that will answer any and every question you have. 

Do you sell any products that are used?

We do not. You will only find brand-new items here, shipped directly from the manufacturer with the manufacturer warranty included. You will never get a refurbished or used product from Game Please. 

Are there any shipping options to choose from?

You can get full info on the Shipping and Returns Policy page. 

Do you do international shipping?

We do, for selected items. However note, that the free shipping does not cover international shipping. Please contact our support team to get a shipping quote. The local taxes, fees, and duties will also be on you. 

Does your delivery also offer assembly/installation?

Unfortunately, most of our products do not include a professional setup. The available options here would be to either order the White Glove delivery or hire an installer on your own. 

It is possible to order the product and schedule delivery later on?

Yes, you can! We can assist you in coordinating delivery for a specific week. We deal with this all the time, especially with those clients that move into a new house or an office. Simply let us know when you want to receive the product. Keep in mind that we cannot guarantee a certain date delivery before we actually book a shipment, but we will do our absolute best to align. As soon as the product arrives at the local freight terminal, you will get a call from the carrier to set up a specif date and time window for the delivery. 

Are all your products shipped for free or have discount codes? 

No, they don’t. Only orders over $50 qualify for free shipping. Moreover, discount codes do not apply to some of our manufacturers. Make sure to look through our Store Policies to see the full list. 

We do our best to clarify the select exemptions for you. In case our system accepts a discount coupon by mistake, we will send you an email with a notification and correction of the error. We are at liberty to void the coupon you used and process the order with the correct price. 

What if my desired product is out of stock?

We partner with manufacturers to ensure you get the best deals and enjoy a full warranty on the products we sell. 

Game Please does not have an inventory warehouse. We get the products directly from the manufacturer. In case you see your desired product is out of stock, it means no one has it, as the manufacturer hasn’t produced it yet. 

We give you an option to back-order a product on your behalf. We will update you periodically on timeline estimates, and notify you once your order is shipped. 


Spend precious time with your family and friends, create special memories with Game Please!

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