We are dedicated to providing all our customers with great support, which is possible through our 24/7 customer support line. This feature is especially valued and important during the Covid-19 Pandemic.
However, before picking up the phone to call or write us, here is some information you can get on our order processes.
- We process all placed orders on the same day and ship the product as soon as possible.
- There might be extended fulfillment times, as we ship manufacturer direct, and there might be delays due to staff limitations and supply chain overload
- The most affected vendors are
- RAM Game Room
- Imperial (select accessories)
- Valley-Dynamo (select items)
- Our indicated lead times are simply estimates. Although we do everything we can to provide you with appropriate updates, this is the information we get from our vendors. Thus we ask you to be more understanding, especially because many factors contribute to the estimates that are simply out of our control.
- In case you are in doubt about the lead times, don’t hesitate to contact us and we will do our best to give you estimates, prior to purchase.
- We guarantee to provide a top-notch service that we are known for.
- If you contact us, you will talk to a real person.
- We offer 24/7 support, so you are free to contact us anytime, there will always be a person to give you an answer.
Our highest priority will always stay YOU, our team, and our partners.
We process all the orders on the same day we get them. In case, we have the product in stock, we will normally ship it within 1-7 business days. Custom orders and made-to-order products might take a bit longer to ship - 2-4 weeks, depending on the manufacturer. Lead and Delivery timeframe also differ by manufacturer. Any listed delivery timeframes are merely estimates, which we cannot guarantee.
Most of the game room tables and similar large items, which include, but are not limited to table tennis tables, foosball tables, air hockey tables, poker tables, and pool tables are considered to be freight shipments. Thus you are expected to be at the delivery address during the delivery arrival, in order to inspect the package for damages and accept the order.
Choose a Delivery Method
When you order from Game Please and choose any of the delivery methods stated below, you agree that the product will fit through your doorway. In the unfortunate case of the product being too large to put into your room of choice, any changes that are associated with dismantling/reassembly of the product or returning it will be solely on you.
The shipping options below are offered for most products we sell. (For exclusions, refer to Brand Specific Delivery Options below).
Free Curbside Delivery: $0 (for a limited time)
As of now, we offer free curbside delivery on most of our freight orders. Just like the name suggests, the delivery driver will park on the curb outside of y our place. You are responsible for removing the item from the truck, as the driver is not obliged to help you remove the product from the truck, only if he chooses to do so at his/her own discretion. We highly advise you to go with the Liftgate Service and have someone helping you. The liftgate service is available at checkout.
Note: In case you can’t remove the product from the truck, you will be responsible for the storage and/or return shipping fees.
Curbside Liftgate Delivery: $70
In case you wish to order the Liftagete service delivery, you can easily do it either during the checkout or after. In this case, the driver will take out the product from the truck himself, and put it on the curb. Moving the product inside though will be your responsibility. We suggest you have a friend to help you, along with a dolly.
Front Door/Garage Delivery: $174
In this case, the driver is responsible to remove the product from the truck and place it either in front of your door or in your garage. Moving it into the room, later on, is your responsibility.
White-Glove Delivery: $500+
This is the easiest delivery method for the buyer as the driver is responsible for everything - removing the product from the truck and delivering it to the room of your choice, inside your house. Additional charges may apply, in case your house is difficult to access, there is more than one flight of stairs, or in case of any other obstacles along the way.
Note: This type of delivery does/does not include a setup, depending on the purchased product. Make sure to contact us to get an exact quote.
Schedule Delivery Date
The moment you place an order, you will receive a confirmation email. You are expected to check that all the information is accurate, especially such info as billing, shipping, delivery, item, and contact information.
We will also send you a reminder to add a Liftgate Service to your order. In case you have already added the Liftgate Service to your order, or the product won’t be shipping through freight, then discard the notice. However, if you wish to add the Liftgate Service at the time, please notify us immediately, so we can arrange it.
As soon as the truck with your order leaves the warehouse, we will send you an email with all the necessary tracking information.
The shipping company will then get in touch with you by the phone number that you have provided during the purchase in order to schedule a delivery date and timeframe.
In case the delivery address is determined to be difficult or impossible to access for the large truck, additional charges may apply. We suggest you talk through any possible difficulties with the freight company prior to delivery.
In case any problems come forth, we will do everything we can to sort it out. However, keep in mind that any mishaps or delays during the shipping process are outside of the scope of Game Please.
Inspect Before Accept
Before signing for delivery, make sure you have thoroughly inspected the package visually. In case you see any damages, like holes or tears on the box, and note them on the bill when signing.
The driver MUST note any damage on the "bill of lading" before you sign for it. If he/she fails to do so, there will be no physical proof of the damages occurring during shipping, and not after. In this case, the freight company won’t be liable for these damages.
In case you see any damage to the product after opening the packaging, contact us.